Frequently asked
A few things you may want to know.
See how payments, connected tools, founding-member access, and the core EstiVite experience fit together.
Is EstiVite built for estheticians?+
Yes. EstiVite brings together appointments, client records, home care, follow-up, product replenishment, and the daily work of a skincare practice.
Do I need Shopify or an AI assistant?+
No. You can use EstiVite without either. Connect Shopify for the supported store and product workflows; connect a compatible AI assistant through Connected if you want help with practice tasks.
How do payments work?+
Connect your own Stripe account, with the payment relationship tied to your business.
What does joining the founding-practice pilot include?+
Three months free, waived onboarding, hands-on setup, migration assistance, direct access to the team, and founding pricing locked for 24 months. Founding practices use EstiVite in their day-to-day work and share feedback before the wider release.
What would moving from my current platform involve?+
We’ll review how you handle bookings, client records, home care, communication, and studio work, then help plan the move. Founding practices receive onboarding and migration assistance at no charge.
Can I still offer ordinary online booking?+
Yes. You choose which services and which parts of the schedule are available for normal online booking. Other appointments can follow a request or invitation workflow.
Can I keep some working hours off online booking?+
Yes. Your working schedule and online-booking availability do not have to be identical. Make selected blocks available online while keeping other time under studio control.
Can I limit a service to existing or approved clients?+
Yes. Set a service for public booking, eligible clients, appointment requests, or personal invitations.
How do invitations work?+
Offer a client one appointment time or a few options. The client accepts an offered time, and the studio confirms the appointment.
Can I manage home care and follow-up?+
Yes. Create a routine, check in with the client, update their guidance, and keep product replenishment connected to your practice.
Can I coordinate with a medical director or another provider?+
Yes. Assign work to a designated person with the client, appointment, and due date attached. Both plans include direct assignment; Connected adds automated routing between people and systems.
Does the content planner publish posts?+
The planner organizes ideas, images, captions, campaigns, and planned publishing dates. Planning a post does not publish it to a social account.
Can I use my own AI assistant?+
With Connected, a compatible assistant can help review client and home-care context, prepare changes, find openings, offer approved times, and organize follow-up. You choose its access and actions.